Oberon Customer Compass:
Navigating the Path to Exceptional Customer Experiences. Lost in the complexities of your customer journey? Oberon's 'Customer Compass' provides clear direction. We craft detailed journey maps, using platforms like Lucidchart and Miro, to illuminate pain points and streamline processes across all touchpoints, from servicing to subscriptions. We bolster our insights with comprehensive data analysis, supporting your process improvement initiatives. We then capture the voice of your customer through tailored CSAT surveys, delivering actionable insights via dynamic dashboards in PowerBI, Tableau, or Looker. Let Oberon guide you toward customer satisfaction and lasting success.
Oberon Performance Lens:
Illuminating Your Path to Success Through Strategic Metrics. In the complex landscape of business operations, clarity is key. Oberon's 'Performance Lens' service provides a focused view of your organization's success. We collaborate with your teams to define and refine critical KPIs, ensuring they accurately reflect your strategic goals. We then design impactful visualizations and dashboards using tools like Tableau, Power BI, and Looker, transforming raw data into actionable insights. We streamline your reporting processes, automating data collection and delivery, empowering your teams to make data-driven decisions with confidence. Let Oberon bring your performance into sharp focus.
Oberon Pulse Point
Your Command Center for Real-Time Operational Insight. In today's fast-paced business environment, staying ahead means having a constant, clear view of your operations. Oberon's 'Pulse Point' service transforms chaotic data into actionable clarity, giving you unparalleled, cross-functional visibility into every stage of your operational flow—from initial order placement through to the final mile of delivery. We achieve this by expertly integrating disparate data sources across your systems, creating a unified operational picture. Our specialized focus includes implementing dynamic Control Tower Notifications that provide real-time visibility into the exact status of all orders and milestones. When any order deviates from its "happy path," our automated push notifications instantly alert relevant stakeholders, enabling proactive exception management. This strategic foresight dramatically reduces customer escalations, minimizes delays, and significantly boosts overall operational efficiency. Let Oberon empower you to keep your finger firmly on the pulse of your operations, ensuring smooth execution and rapid response.